Ambassador Program Terms & Conditions
Our Ambassador Program (the “Program”) is meant to encourage you to promote our products, to bring us to new audiences, and to make sure that you are rewarded for your activity. It does not create any relationship between us apart from independent contractors; you are not our employee, nor do we have a partnership: if we approve your participation in this program, you are an independent contractor.
This means you should pay all applicable taxes, make sure that you have proper insurance, and not make any statement on our behalf. It also means that we will pay you the sums we agree upon specific dates.
Please understand that our liability to you is limited, as stated in our terms of service, and that we are non-exclusive; we can find other ambassadors, and you can market other products.
Scope of the Relationship
In plain English: We’re independent contractors, you can’t share your account with others.
When joining the program, and upon our approval, you will be appointed as a non-exclusive ambassador, and you shall act to refer new potential customers to purchase our products and services. As our ambassador, you may not present yourself as a part of Whole Home Scenting, and may not create any obligation on behalf of Whole Home Scenting.
Your participation is personal, meaning that you cannot have sub-ambassadors or share your ambassador fees with anyone else.
You shall invest reasonable time in promoting our products and services, and do it with good quality; if we find that your promotional material is problematic, offensive, illegal, sexual in nature, pornographic, or otherwise objectionable, we may terminate your participation in the program.
You represent and warrant that you are able to participate in the program, that you will only act in a legal, bona fide manner, and that you will not infringe on any intellectual property right or act in any deceptive practice when participating in it.
Promotional Materials and Intellectual Property
In plain English: Respect our intellectual property, we give you limited permission.
We reserve all our Intellectual Property Rights; and we provide our ambassadors a limited, temporary, non-exclusive, non-transferrable, non-sublicensable license to use our trademark, brand name, and promotional materials, and such license is limited only to the use in promoting our products and services with our permitted banners according to our Trademark Guidelines.
This means that you cannot use our Intellectual Property Rights with another brand name or as a bundled project. It also means that you cannot allow others to use the content we licensed to you.
You may only use the permitted banners and promotional material that we provide you as a part of our gallery.
All promotional materials must include a link to our website.
In plain English: We may stop this relationship at any time.
We reserve the right to terminate your affiliation with Whole Home Scenting (i.e., your membership in the Program), at any time, by providing you with notice of such termination (to the email account with which you applied to the Program), and with immediate effect, at Whole Home Scenting’s sole discretion. When we terminate our relationship, you must cease using all of our Intellectual Property Rights.
Upon termination due to breach (save for termination due to inactivity), we shall retain all funds in your account.
Termination for Inactivity
In plain English: If your account is inactive for an extended period, we will terminate your account and only pay the outstanding balance if it is over a specific sum.
In case we believe that your account is inactive, meaning it did not earn any commission or receive any visits using your referral link, then we may decide to close down your account. In such case, your pending balance, if not exceeding the payment threshold, will not be paid. We will not use this right without providing you notice of at least 14 days, allowing you the time to market and promote your referral links and restore your “active” status.
In plain English: Don’t act bad and keep our reputation. Don’t Distribute Whole Home Scenting Products On Your Own.
As long as you participate in the program, you cannot provide any third-party Whole Home Scenting products, nor can you create derivative works of our products. This is to ensure that all distribution of Whole Home Scenting products are made only via our official channels and without any backdoors, changes, or insertion of malicious means.
Any work you created that uses both our intellectual property, and your own (for example, a promotional video that has our logo) must be destroyed or deleted. If you do not wish to do so, please contact us and request our specific consent.
In plain English: We pay according to a specific cookie measurement; we can only pay for these people.
Each ambassador will be provided with a fixed ambassador commission that we will notify in writing. We may change this commission at any time based on our own discretion. Such changes will not be retroactive.
We pay our commission for qualified leads; a qualified lead is a new customer, who purchased a product within a certain duration of days of clicking a permitted banner you placed; all, provided that we were not introduced to this customer by any other ambassador or that he/she did not make a purchase of his/her own volition prior to his click.
The commission shall be calculated out of our net revenues from your qualified leads, which means our total revenues, minus taxes, chargebacks, cancellations, bad debt, collection costs, clearing costs, and payments made in order to collect the payment.
The means of tracking your qualified leads shall be by placing a banner that includes your tracking tags, pixels, and code we provide you.
You agree that our books and records are deemed as accurate and that our tracking is final.
In plain English: We will pay you according to our specific program.
Your commission is calculated only upon payment to you. Until then, the expected payment is not an obligation from us to you, but an estimation of future revenues.
We pay our ambassadors on a monthly basis when their commissions reach a threshold (and once the 30 return policy window has expired for the sale) that we determine and post on our website. The payment shall be made via direct deposit or debit card or any other method we agree upon.
Until the payment is made, the sums specified on your account are not considered debt, and shall not be paid until you reach that threshold.
You shall bear all taxes and expenses relating to the payment, including any fees which may be incurred by your bank.
You are required by law to provide us with an invoice upon payment. This, along with 1099 documentation, will be handled through AffiliateWP Payouts Service (Sandhills Development, LLC).
If we provide a qualified lead with a refund, then we may deduct the commission from your future payment, or request that you return such fees. You also agree that we may offset any sums that you may owe us from any future payments.
Each party shall bear its own expenses, and the commission you are entitled to is the sole payment you receive in relation to your services.
In plain English: We will kick you out if you are a bad actor.
Without limiting our Trademark Guidelines, we consider the following as “bad practices” which are prohibited and will cause automatic termination of your participation in this program, as well as forfeiture of all sums you are entitled to.
Please note that if at any time we believe that you acted in bad faith or illegally, we may also cancel your participation and withhold all payments.
The following are considered bad practices: (i) using deceptive practices, encouraging users to click banners or use of any automated means to create traffic; (ii) presenting yourself as a part of Whole Home Scenting; (iii) using the Whole Home Scenting brand in violation of the Trademark Guidelines or presenting unpermitted banners; (iv) using domain names that imply any link to the Whole Home Scenting brand; (v) spamming; (vi) buying traffic; (vii) using paid search or keyword advertising using our Intellectual Property Rights or brand name to drive traffic to your site or to the banners; (viii) making any changes to Whole Home Scenting products or including the tags, pixels and codes in items not related to Whole Home Scenting; (ix) offering coupons or discounts without our consent; (x) offering others a part of your commission; (xi) placing your unique ambassador link in themes, templates, on the WordPress Dashboard and/or any other WordPress software (or other website platforms).
This list is non-exhaustive, and we may add any practice that we believe is bad. Bad Practices also include any illegal or unauthorized advertising, infringing intellectual property rights, invading users’ privacy, or otherwise using any advertising in violation of local laws and regulations.
In plain English: Don’t tell others how much you earned from the program.
Our relationship is confidential; meaning that your commission is confidential, the fact that we paid you is not. You should add a decent disclosure if required by law that you receive a commission for every click on our banner, but you should not tell others what is your specific commission.